Booking policy

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Arrive early

Your appointment time has been set aside especially for you. We recommend you arrive at least 5 minutes before your appointment to allow transition time. If you arrive late, your experience may be altered or your service adjusted to fit the available time, in consideration of the next client.

Questionnaire completion

Please, feel free to ask our team questions about any personal skincare concerns you may have or about your treatments. Our advice and suggestions will help you get the most out of your visit and will allow you to use the knowledge our medical aestheticians share at home.

Booking and Cancellation

Please book in advance so we may accommodate bookings at your convenience.

We respect your schedule and ask that you keep the appointments that you book with us. For appointments cancelled with less than 24-hours notice we will charge 50% appointment cost (minimum 50 CAD) or, if a charge is not applicable, we will consider appointment performed by Me & My Laser and Medi SPA.

Please arrive 5-15 minutes prior to your appointment

Late arrivals will result in shortened services in order to respect each guest scheduled time. 50% appointment cost charge is applicable for missed appointments or if client is late for more than 15 minutes.

Cell phones

Our spa is a place of peace and relaxation. As such, please ensure that cell phones and other devices are turned to silent and conversations are kept to a minimum volume to maintain the atmosphere of harmony and calmness.

Minimum Age Requirements

We welcome 18 years of age and over, and teens 13 to 17 years of age when accompanied by a parent or guardian. Health information is required by law from all guests regardless of age. A parent must provide written permission for treatment for teens 13 to17 years of age and the parent must remain in the room during the treatment.

Payment Options

Me & My Laser and Medi SPA accepts Visa, MasterCard, Interac and cash. Prices are subject to change. Prices do not include HST. Gratuities are not included, but if you feel you want to compliment your Service Provider, feel free to leave it with the receptionist.